Klinik Pergigian Dr Toof (Dr Toof Dental Sdn Bhd)
Effective Date: 1 July 2025
At Klinik Pergigian Dr Toof, we are committed to protecting your privacy and safeguarding your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (www.drtoof.my) or engage our services.
1. Who We Are
Klinik Pergigian Dr Toof
Registered Name: Dr Toof Dental Sdn Bhd
Address: No 19, Ground Floor, Jalan Kajang Perdana 3/1, Taman Kajang Perdana, 43000 Kajang, Selangor, Malaysia
We operate under Malaysian law and all our dental and medical procedures are conducted by registered dental and medical professionals under the Malaysia Ministry of Health.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Data
Provided by you through:
- Appointment booking forms (online or offline)
- Patient registration at our clinic
- Communication via email, phone, WhatsApp, or social media
This may include:
- Full name
- Contact details (phone number, email, address)
- Identification details (IC or passport number)
- Medical and dental history
- Treatment records
- Payment information
2.2 Non-Personal / Anonymous Data
Collected automatically when you visit our website, including:
- IP address
- Browser type
- Device information
- Pages visited and time spent on our site
Collected through:
- Google Ads tracking
- Facebook Ads tracking
- Website analytics tools
3. How We Use Your Information
We use your information for the following purposes:
- To book and confirm appointments
- To provide dental and medical treatments
- To maintain accurate patient records
- To send appointment reminders, follow-ups, and relevant health information
- To send promotions or offers (only with your consent)
- To improve our website, services, and advertising effectiveness
- To comply with legal and regulatory requirements
4. Use of Cookies & Tracking Technologies
Our website uses cookies, pixels, and tracking scripts for:
- Improving website performance and user experience
- Measuring the effectiveness of Google Ads and Facebook Ads
- Analyzing visitor traffic and behavior
You may disable cookies in your browser settings, but some website features may not function properly.
5. Data Protection & Security
We take appropriate security measures to:
- Prevent unauthorized access, disclosure, alteration, or destruction of personal data
- Store patient data securely in compliance with PDPA requirements
- Limit access to personal data only to authorized clinic staff and healthcare professionals
6. Data Sharing & Disclosure
We do not sell or rent your personal data to third parties.
We may share your data only with:
- Dental and medical professionals involved in your care
- Service providers for payment processing, IT support, or marketing (under strict confidentiality agreements)
- Regulatory or legal authorities where required by law
7. Your Rights Under PDP
Under the Personal Data Protection Act 2010, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent for us to use your personal data (subject to legal or contractual restrictions)
- Request deletion of your personal data, where applicable
Requests can be made in writing to our contact details below.
8. Retention of Personal Data
We retain patient records for the period required by Malaysian law and professional guidelines.
Non-personal/anonymous data may be stored indefinitely for analytical purposes.
9. Medical Disclaimer
- All treatment results may vary from patient to patient.
- All dental and medical procedures are conducted only by licensed and registered professionals under the Malaysia Ministry of Health.
- Information on our website is for educational purposes and should not replace professional medical advice.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on www.drtoof.my.
11. Contact Us
If you have questions, concerns, or requests about your personal data, please contact us:
Klinik Pergigian Dr Toof
Email: hello@drtoof.my
Phone: +60107846857
Address: No 19, Ground Floor, Jalan Kajang Perdana 3/1, Taman Kajang Perdana, 43000 Kajang, Selangor, Malaysia
By using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.